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Virtual Logistics

FAQs for Virtual Classes

Q: How Should I Prepare For a Virtual SEA Course?

A: It is strongly recommended that students log on to the class at least 15 minutes early on the first day of class to get signed in, ensure your microphone and video work, as well as, download any software you might need to enter into the class meeting.  The instructor will be available 30 minutes prior to the start of class on the first day of each class to help students get logged on.

 

Q: How will I log into the class?

A:  An email will be sent out on the Tuesday before your student’s class is to begin with all the information you will need to log on.  This will include: 1.  a link to sign onto the class for the week. 2. Any other links needed to download software (for select classes only) 3. Contact email addresses for the instructor if you are having difficulty getting on the morning of the class.

 

Q: What if I want the instructor to use a different email address to send the class link invitation than the one I used to sign my child up? For example:  I want my child’s email to be used, not mine.   

A: Send the preferred email address you would like the instructor to use when sharing information, documents and the linked invitation.

 

Q: What should I do if I am having sound or video issues?

A:  Use the call-in option that is in the email class details, below the link to log on.  At the end of class or during the break, reach out and see if the instructor can help you fix the issue.  You can also send us an email at SEA@UMBC.EDU and we will do what we can to support you.

 

Q: Do you have tips to help me if there are technical issues?

A: YES-

1) Close other programs and windows on your device, not only to avoid distraction, but to assure best signal processing.

(2) Connecting directly to your router/modem via ethernet cable assures the best and smoothest audio and video quality (Wifi often causes signal compression, dropouts, and video hesitation, especially if other users are on the same node).

(3) Set up your work space beforehand in a quiet location without excess light from behind (like a window).

(4) Pre-test your camera and mic.

(5) Mute your mic when not talking so background noise doesn’t interrupt the instructor or other students.

 

Q:  What if I have other questions?  

A: Please contact SEA@UMBC.EDU if you have any additional questions or concerns.

Absences or Lateness
If you know in advance that the participant will be absent or will be late, on any of the scheduled days, please inform the instructor or student assistant. Please call the SEA Office at SEA@UMBC.EDU  if you are running late or have an unplanned absence (e.g. sick).

Registration & Payment
Registration and payment can be done on-line through the SEA website, or a printable version can be downloaded and mailed-in to the SEA office. All forms and pertinent information about registration dates and deadlines, payment options, cancellation, refunds and wait list policies, can be found at Register and Pay.

Permission to photograph, take quotes and/or video
By registering a participant for the Summer Enrichment Academy, UMBC is authorized to take photographs, quotes and videos of participants during activities which may be used to advance the interests of the Summer Enrichment Academy or UMBC, unless the opt-out choice is selected.

Waiver of Liability and Hold Harmless Agreement
Parents or Guardians will be required to agree to the “Waiver of Liability and Hold Harmless Agreement” for each minor participant’s registration. Participants aged 18 and above will be required to agree to the “Waiver of Liability and Hold Harmless Agreement” for themselves.